Section hub

Internet, mobile, TV and streaming

Review internet, mobile, TV, IPTV, streaming, equipment rentals, sports packages, promo expiry, roaming and household screen services.

Tools

Worksheets for this section

Internet Speed Needs Worksheet

Estimate household speed needs by listing users, devices, video calls, streaming, gaming, backups, and work-from-home use.

Promo Price Expiry Tracker

Record promotional prices, discount end dates, regular prices, provider notices, and calendar reminders.

Returned Equipment Checklist

Track equipment that must be returned after cancelling or changing service, including serial numbers, dates, shipping labels, and receipts.

Guides

Plain-English reading

Internet Bills Explained

How home internet bills can include base service, equipment rentals, installation items, activation or modification items, taxes, discounts, credits, and renewal changes.

Mobile Phone Bills Explained

How mobile bills can include base plans, devices, data, roaming, add-ons, family lines, taxes, credits, and contract details.

Cable TV Bills Explained

How cable TV and IPTV bills can include base packages, theme packs, sports channels, specialty channels, boxes, remotes, rental fees, and promotions.

IPTV and Streaming Bills Explained

How IPTV and streaming costs can overlap with internet, TV packages, device subscriptions, sports services, and household viewing habits.

TV Channel Packages Explained

How channel packages, sports add-ons, specialty channels, bundles, set-top boxes, and promo periods can affect TV costs.

Equipment Rental Fees Explained

How rented modems, routers, Wi-Fi pods, set-top boxes, TV receivers, DVRs, and accessories can add recurring cost to home services.